Privacy Policy

At Starcrow 36, we take your privacy seriously. We are fully committed to complying with the Protection of Personal Information Act (POPIA), Act 4 of 2013, which governs how South African businesses collect, process, store, and share personal information. This policy outlines how your personal data is handled when you use our services, including our Starcrow Electronic Management System (SEMS), website, and training platforms.

By interacting with Starcrow 36 online or in person, you agree to the terms of this Privacy Policy and consent to the processing of your personal data in accordance with POPIA.

What Information We Collect

We collect only the data necessary to deliver our training services effectively, ensure legal compliance, and maintain accurate training records. This may include:

• 1. Full name, ID or passport number
• 2. Contact details (email, phone number, address)
• 3. Employer and job role (if company-enrolled)
• 4. Training attendance records and assessment results
• 5. System interaction logs and progress within SEMS
• 6. Payment or billing information, where applicable

Information is collected through user registration, attendance forms, employer input, and automated interaction with our SEMS platform.

How We Use Your Information

Your personal information is used solely for the purpose of delivering training services, tracking progress, issuing certificates, generating reports for employers, and meeting accreditation body requirements. Specifically:

• 1. To manage your learner profile and course enrolments
• 2. To communicate with you regarding course updates or deadlines
• 3. To store assessment and attendance records securely
• 4. To generate reports and evidence for quality assurance and audits
• 5. To issue and verify certification upon course completion

Security Of Your Data

Starcrow 36 implements strict security measures to protect your data, both digitally and physically. Our SEMS platform uses role-based access controls, encrypted storage, and activity logs to prevent unauthorized access, modification, or deletion of information.

These safeguards are in line with POPIA’s requirements for responsible parties and operators. Access to personal information is limited to authorized personnel only, and we continuously assess our systems for vulnerabilities and risks.

Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with:

• 1. Your employer or training sponsor (for reporting purposes)
• 2. Accreditation bodies or SETAs, where required by law
• 3. External assessors or moderators who sign confidentiality agreements
• 4. Technical service providers maintaining SEMS (under strict data handling agreements)

All third parties are required to comply with POPIA and follow our data protection guidelines.

Data Retention and Rights

We retain training and learner records for the minimum period required by legislation and accrediting bodies, after which they are securely deleted or anonymized. Under POPIA, you have the right to:

• 1. Request access to the personal data we hold about you
• 2. Correct or update your personal information
• 3. Object to the processing of your data under specific conditions
• 4. Lodge a complaint with the Information Regulator

To exercise these rights, please contact us via email at privacy@starcrow36.co.za.

Copyright and Platform Security

All content, materials, logos, and branding available on the Starcrow 36 website and SEMS platform are the intellectual property of Starcrow 36 and may not be copied, distributed, or used without prior written consent. We actively monitor for unauthorized access and reserve the right to restrict, suspend, or prosecute any breach of our copyright or security protocols.